We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—not worn, altered or washed, with all tags attached and receipt in hand. If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day you purchased the goods for a full store credit or exchange. All sale / discounted Items and skateboards are final sale. ZUBISU retail stores cannot accept returns or exchanges from online purchases. Any purchases made in the month of December will have an extended return period of 30 days for store credit or exchange.
Online Purchases ZUBISU is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept returns and exchanges on full-priced, non-international orders within 14 days of the date purchased. Return items must be in new condition with original tags attached. All cosmetics, skin care products, and fragrances are final sale and cannot be returned or exchanged unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date. We will refund the purchase amount to the original form of payment. The ZUBISU online store cannot accept returns or exchanges from purchases made in a ZUBISU retail store. International orders and sale items are final sale and cannot be returned or exchanged. We do not reimburse shipping.
For any returns or exchanges, you will need to send us the following items:
- This return form, completed
- The original order invoice
- The item/s being returned or exchanged
To generate a UPS return label, please visit: www.zubisu.com/returns
Returns sent with a UPS Return Label will be debited $10 when returned.
Exchanges are free. If you would like to use your own postal carrier, please mail to the following address:
821 Englishtown Road
Old Bridge, NJ 08857
Any purchases made in the month of December will have an extended return period of 30 days. ZUBISU retail stores cannot accept returns or exchanges from online purchases. In-Store Pickup Items purchased online and picked up in-store can only be exchanged or returned for store credit. In-store pickup Items must be shipped back to our warehouse if they are any of the following:
- Being returned
- Unable be exchanged in-store due to low stock
- Carried online but not in our stores
Footwear Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted. Final Sale Items Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a ZUBISU Staff member will notify you via email, and you will not receive a refund.
The Following Categories are Final Sale:
- All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged, unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.
- Skateboards are final sale. We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.
- All items purchased on sale are final sale and cannot be returned or exchanged.
- International orders are final sale and cannot be returned or exchanged.
Please contact our customer service team with any questions. Monday - Friday, 10AM - 5PM Eastern Standard Time (EST) 1 (877) 448-6629 or by email: firstname.lastname@example.org